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Refund Policy

Refund Policy

Satisfaction Guarantee

Courses: If you are not completely satisfied with any course, a full, price-paid, no-quibble refund is available within 30 days of the course completion. Contact the online store manager for details.

Ebooks: If you are not completely satisfied with your purchase of any ebook, a full, price-paid, no-quibble refund is available within 30 days of your purchase. Please contact the online store manager for details.

Hard goods & Apparel: If any merchandise is found to be defective in material or workmanship, please contact the store manager to determine refund availability.

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Continuing Ed Policy

K.O.I. Continuing Education
The kinder, gentler version
November 2011

In order to allow Koi Organisation International (K.O.I.) to be comfortable certifying persons as being reasonably competent relative to Koi health issues, the organization needs a way to judge that competence.  Toward that end, K.O.I. has instituted a Continuing Education (CE) program.  Further, and in response to those who believe past CE programs have been too complex, we have simplified this one.

From this point forward, anyone who successfully completes the Certified Koi Keepers (CKK) curriculum or is grandfathered into the CKK program as a past graduate of the Koi Health Advisor (KHA) program, will be certified by K.O.I. for 2 years from the date of such successful completion or grandfathering, unless that person requests a Certificate of Completion only.   To maintain the certification, each CKK will need to accrue 15 units of CE in each 2-year period subsequent to their original certification.

CE credits will be issued for teaching and/or learning directly relating to Koi health (only).  One credit will be issued for each hour of teaching or learning.

Reporting requirements

All you have to do is send an email to the CE Coordinator with the following information (or fill out the BRIEF form) after you have completed the activity:

       https://koiorganisationinternational.org/webform/c-e-reporting-form

  • Your name
  • Date of activity
  • Description of activity
  • Hours spent actually teaching and/or learning

That’s it!

Additional information

If you are a procrastinator, forgetful or whatever, you may apply for your CE credits at any time before they are due during the 2-year period.

Please report only actual teaching and/or learning hours, not drive time or time spent enjoying tea pondside, etc.  Preparation time for presentations and articles is eligible for credit.

If you are uncertain if an activity qualifies for CE credit, call or email the CE coordinator, who can provide you with the information.

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Earning a Certificate of Completion as a K.O.I. Master Keeper

Earning a Certificate of Completion as a K.O.I. Master KeeperSM

Summary: To earn a Certificate of Completion and the title of K.O.I. Master Keeper, a person must complete a specific nine-course curriculum.

Details

The difference between earning a Certificate of Completion and becoming Certified is explained in the document entitled, “Becoming Certified vs. Earning a Certificate.”

To earn a Certificate of Completion and status as a K.O.I. Master Keeper, a person needs to complete the courses in the K.O.I. Master Keeper curriculum specified below.

K.O.I. Master Keeper curriculum (five required courses):

301 – Advanced Water Quality

302 - Advanced Koi Diagnosis and Treatment

303 – Advanced Filtration

304 – Advanced Koi Nutrition

320 – Advanced Lab

In addition to the above required courses, the student shall select four (4) elective courses from the following list:

310 – Transporting Koi

311 – KHV Update

312 – Fluid Mechanics

313 – Bacteriology

314 – Advanced Anatomy & Physiology

315 – Water Conservation

Several other courses are anticipated to be added to this electives list in the future.

In general, students must take the final exam by November 15th of the year in which a course was purchased. If the curriculum course bundle is purchased, students will be allotted two (2) calendar years to complete the courses.

If additional time is desired, one-year extensions may be purchased for $25 per single course per year extension or $50 for the nine-course the bundle per year extension. Students who purchase one (1) year extensions will have until November 15th of the following calendar year to complete the course(s). However, all courses must be completed within four (4) calendar years of taking the first course. If not completed within the allotted four-year period, students will be required to repay fees and retake the courses in order to pursue a Certificate of Completion.  In order to qualify for an extension, a student must:

  1. Rspond to enquiries via email
  2. Express plans to complete the course within the extension period
  3. Provide an explanation of why extra time is needed (health or family issues, etc.)

For up to one (1) year after having purchased one (1) or more courses included in the K.O.I. Master Keeper curriculum, students may purchase the entire curriculum course bundle with the amount(s) previously paid given full credit toward the purchase of the bundle with all discounts still being in effect.

These courses are advanced courses and require prerequisite knowledge. It is advised that prospective students complete Level 2 courses before enrolling in Level 3 courses. Students who have not completed the suggested prerequisite courses or, in the course instructor’s sole judgment, do not have the prerequisite knowledge required, may be asked to leave a class and receive a full price-paid refund for that course (proportionally reduced for bundled courses).

Some courses may be started at any time, while others will have specific start and completion dates. Students will be allowed 3 different offerings of a course that has specific start and completion dates. See the Syllabus for each course for the specific requirements and the Courses page for offering times.

All of the courses in this curriculum will be taught online for a fee of $50 each with the following exceptions: the fee for 320 – Advanced Lab and 313 - Bacteriology will be $100 each and the Lab will require in-person attendance. Prices for other courses will be announced as the courses are added. A 33% discount will be offered to students purchasing nine-course curriculum as a bundle, i.e., purchasing courses sufficient for a K.O.I. Master Keeper Certificate of Completion. Members receive an additional 10% discount on all courses and groups of courses.

Once having earned a Certificate of Completion, a person will receive:*

• One (1) K.O.I. pin sent by mail

• A Certificate of Completion sent by mail acknowledging the successful completion of the curriculum and the earned title of K.O.I. Master Keeper

• A $60 credit toward the purchase of K.O.I. courses and/or ebooks

• A 50% discount on K.O.I. ebooks

• A 25% discount on additional individual K.O.I. courses – this discount does not apply to course bundles already discounted.

* Note: Persons seeking Certified Master Koi Keeper status will receive a different completion package – see: Becoming a Master Koi Keeper.

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Earning a Certificate of Completion as a K.O.I. Keeper

Earning a Certificate of Completion as a K.O.I. KeeperSM

Summary: To earn a Certificate of Completion and the title of K.O.I. Keeper, a person must complete a specific nine-course curriculum.

Details

The difference between earning a Certificate of Completion as a K.O.I. Keeper and becoming a Certified Koi Keeper is explained in the document entitled, “Becoming Certified vs. Earning a Certificate.”

To earn a Certificate of Completion and status as a K.O.I. Keeper, a person needs to complete all nine (9) courses in the curriculum specified below.

K.O.I. Keeper curriculum:

201 – Water Quality

202 – Pond Construction

203 – Pond Filtration

204 – Koi Nutrition

205 – Koi Anatomy

206 – Koi Physiology

207 – Koi Diagnosis and Treatment

208 – Quarantine, Bio-Security and Record Keeping

220 –LAB

In general and for each course, students must take their final exam by November 15th of the year in which a course was purchased. If additional time is desired, an extension fee can be paid, and the student will have until November 15th of the following year to complete a course. All courses for in the curriculum must be completed within two (2) calendar years of taking the first course. If not, students must repay the fees and start the courses and testing over.  In order to qualify for an extension, a student must:

  1. Rspond to enquiries via email
  2. Express plans to complete the course within the extension period
  3. Provide an explanation of why extra time is needed (health or family issues, etc.)

Some courses may be started at any time, while others will have specific start and end times. Students will be allowed three (3) different sessions for a course that has specific start and end times. See the Syllabus for each course for the specific requirements of that course.

The courses will be taught on line and the fee for each course in the curriculum will be $25, except the 220-LAB and 207-Koi Diagnosis and Treatment for which the fees will be $50 and $80, respectively. The LAB will require on-line attendance at specific dates and times. All 9 courses in the curriculum may be purchased at one time for a fee of $205 (a savings of $100). Members receive an additional 10% discount on all courses and groups of courses.

Once having earned a Certificate of Completion, a person will receive:*

• One (1) K.O.I. pin sent by mail

• A Certificate of Completion sent by mail acknowledging the successful completion of the curriculum and the earned title of K.O.I. Keeper

• A $30 credit toward the purchase of K.O.I. courses and/or ebooks

• A 50% discount on K.O.I. ebooks

• A 25% discount on additional individual K.O.I. courses – this discount does not apply to course bundles already discounted.

* Note: Persons seeking Certified Koi Keeper status will receive a different completion package – see: Becoming a Certified Koi Keeper.

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Becoming a Master Koi Keeper

Note: Master Koi Keeper Certification is currently not available awaiting development of some training modules. Availability will be announced on our front page in the future

Becoming a Master Koi KeeperSM

Summary: To become a certified Master Koi Keeper, a person must complete a specific nine-course curriculum and agree to the associated continuing education requirements.

Details

The difference between earning a Certificate of Completion and becoming Certified is explained in the document entitled, “Becoming Certified vs. Earning a Certificate.”

To earn K.O.I. certification as a Master Koi Keeper, a person must complete the courses in the Master Koi Keeper curriculum specified below and agree to the continuing education requirements contained in the K.O.I. Continuing Education Policy:

Master Koi Keeper curriculum (five required courses):

301 – Advanced Water Quality

302 - Advanced Koi Diagnosis and Treatment

303 – Advanced Filtration

304 – Advanced Koi Nutrition

320 – Advanced Lab

In addition to the above required courses, the student shall select four (4) elective courses from the following list:

310 – Transporting Koi

311 – KHV Update

312 – Fluid Mechanics

313 – Bacteriology

314 – Advanced Anatomy & Physiology

315 – Water Conservation

Several other courses are anticipated to be added to this electives list in the future.

In general, students must take the final exam by November 15th of the year in which a course was purchased. However, if the curriculum course bundle is purchased, students will be allotted two (2) calendar years to complete the courses. If additional time is desired, one-year extensions may be purchased for $25 per single course per year extension or $50 for the nine-course the bundle per year extension. Students who purchase one (1) year extensions will have until November 15th of the following calendar year to complete the course(s). However, all courses must be completed within four (4) calendar years of taking the first course. If not completed within the four-years, students will be required to repay fees and retake the courses in order to pursue certification.  In order to qualify for an extension, a student must:

  1. Rspond to enquiries via email
  2. Express plans to complete the course within the extension period
  3. Provide an explanation of why extra time is needed (health or family issues, etc.)

For up to one (1) year after having purchased one (1) or more courses included in the Master Koi Keeper curriculum, students may purchase the entire curriculum course

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Becoming Certified vs. Earning a Certificate

K.O.I. understands that Koi enthusiasts have various interests and needs when it comes to their involvement in the hobby. Relative to Koi husbandry, which is the primary focus of K.O.I., one such need is the personal understanding and practice of good husbandry; another is a desire to “pay it forward,” i.e., to help others also understand and practice good husbandry.

In recognition of these differences, K.O.I. will offer two different types of achievement recognition:
1. “Certification” acknowledging a specific curriculum has been completed AND the recipient has agreed to continuing education as specified in the K.O.I. Continuing Education Policy, or

2.A “Certificate of Completion” acknowledging specific courses and/or curricula have been successfully completed.
This means those who complete the curricula for Certified Koi Keeper or the Master Koi Keeper will have the option of either:
1. Becoming Certified indicating they completed the specific curriculum AND they have also agreed to the associated K.O.I. Continuing Education program requirements, or

2. Receiving a Certificate of Completion verifying the completion of the specific curriculum.
The main difference between the achievement recognition options relating to a specific curriculum is that a person that chooses to become Certified is choosing to share their knowledge with others within the Koi community. K.O.I. wants to encourage such sharing and intends to promote and reward those who choose these options

Examples of Certified achievement:

  1. Certified Koi Keeper
  2. Certified Show Water Quality Specialist
  3. Pond Science Specialist

Examples for earning Certificates for specific courses:

  1. 207 – Diagnosis & Treatment
  2. 301 – Advanced Water Quality
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KHA requirements for becoming a Certified Koi Keeper*

KHA requirements for becoming a Certified Koi Keeper.

All KHAs seeking Certified Koi Keeper status after December 31, 2010, will be required to complete the following courses:

  • 202 - Pond Construction
  • 207 – Koi Diagnosis and Treatment
  • 208 – Quarantine, Bio-Security and Record Keeping
  • 220 – LAB

The fees for K.O.I. courses 202, 207, 208 and 220 are $25, $80, $25 and $50, respectively. The LAB will require on-line attendance at specific dates and times. All four courses may be purchased as a package deal for $100 (a $80 savings over individual course prices).

 

After having fulfilled the specified requirements, Certified Koi Keepers will receive:

  • One Certified Koi Keeper pin sent by mail
  • A Certified Koi Keeper certificate sent by mail
  • A $30 credit toward the purchase of K.O.I. courses and/or ebooks
  • A template for printable Certified Koi Keeper business cards – sent by email
  • A 50% discount on K.O.I. ebooks
  • A 25% discount on additional individual K.O.I. courses – this discount does not apply to course bundles already discounted.

To gain and maintain their certification, Certified Koi Keepers must agree to the K.O.I. Continuing Education (CE) Policy which requires earning 15 CE Units every 2 years. More information about CE can be found in the K.O.I. Continuing Education Policy.

* Note: Membership in K.O.I. is not required.

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